Frequently Asked Questions

Answers to the questions travelers ask most often about booking tours and activities with Things to Do in Medellín.

Booking

How do I book a tour?

Choose an experience, then click Book on the tour page. For many tours, you are taken to our partner GetYourGuide, where you check availability and complete your booking.

Which price and conditions apply to my booking?

When you book through GetYourGuide, the price, payment and cancellation conditions shown on GetYourGuide at the time of booking apply. Please read them carefully before confirming. For bookings made directly on this website, our cancellation policy and terms of service apply.

How do I change or cancel a booking?

If you booked through GetYourGuide, manage changes and cancellations from your GetYourGuide booking. For any other question, email contact@thingstodoinmedellin.com.

Tours and practical information

Who runs the tours?

Things to Do in Medellín is an independent travel platform. Tours are operated by local tour operators.

Is hotel pickup included?

It depends on the tour. Check the details on each tour page before booking.

Is Medellín safe for tourists?

Read our detailed guide: Is Medellín Safe for Tourists in 2026?

What are the best day trips from Medellín?

Popular options include Guatapé and El Peñol, Jardín, Santa Fe de Antioquia and Hacienda Nápoles. See all day trips from Medellín or read our Guatapé from Medellín guide.

Contact

How can I contact you?

Email us at contact@thingstodoinmedellin.com or visit our contact page.

Proceed Booking